Reference

8364 Legal Terms For Your Account

8364 Legal sets out how your account, wallet records and lobby access are handled in Indonesia.

Policy termsPhone verificationLocal-law accessPrivacy requests
8364 8364 Legal Terms For Your Account
POLICY HELP

Where To Ask About Legal Terms

A clear contact route helps you resolve a policy question before it affects your account.

Account access If phone verification or account access is unclear, use the support path from the account area. Tell us whether the issue concerns eligibility, a policy restriction or a missing verification step, and we will explain the applicable Legal route without asking for your password.
Payment records For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account question, include the payment reference and date rather than sending private wallet credentials. We use those details to locate the record and explain what the Legal notice allows us to change.
Policy request To ask for a copy, correction or clarification, state the exact account detail involved and the result you want. Send the request through the account support path so we can connect it to your verified profile and respond with the relevant policy steps.
RECORD PRACTICE

How We Handle Legal Requests

We treat policy access as an account task, not as a vague promise. Our process links your request to the verified phone number on the profile, checks the relevant wallet or account…

Data used for policy checks

We use account details, phone-verification status and relevant transaction references to answer Legal requests. A DANA or QRIS reference can help locate a cashier record, while the account phone number helps us avoid changing the wrong profile.

Cookies and session access

Cookies can keep your policy page and account session connected while you move between Legal, support and the cashier path. Your browser controls can clear them, but clearing session cookies may require phone verification again before account access.

Account security

We keep policy changes behind the account access path and do not need your password in a support request. If a sign-in or verification detail looks wrong, pause the request and contact support with the phone number linked to your profile.

Payment record retention

We retain payment references needed to reconcile account activity and respond to a Legal request. This can include DANA, OVO, GoPay, QRIS, bank transfer and virtual account details, while wallet passwords and private authentication codes should remain with you.

Access and correction

You can ask what account data is connected to a Legal matter or request correction of an inaccurate detail. Include the specific field, the reason for the change and the verified account route so we can assess the request properly.

Policy contact route

Use the support path inside your authenticated account for questions about policy wording, access status or a requested change. If the matter concerns local eligibility, we will apply the wording that access depends on local law and explain the next available step.

Answers About 8364 Legal Access

These Legal answers cover the questions we expect you to ask before opening an account or requesting a policy change. They focus on access, records, wallet references and contact steps rather than general lobby features. If your situation is not covered, use the authenticated support route and identify the exact account or payment record involved.

8364 Legal covers account access, phone verification, policy changes, privacy requests, payment records and account restrictions. It applies where local law permits. Read the notice before opening an account, then use the authenticated support path if a clause or account step needs clarification.

Yes. Account eligibility and access depend on local law. We may ask for phone verification before access is enabled, and the available account or cashier path can vary when a local rule applies. Contact support if your access status does not match the policy wording.

Use the support path from your authenticated account and ask for access to the data connected to your Legal request. Include your verified phone number and the type of record, such as account details or a QRIS payment reference. Do not send your password.

You can request a correction when a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record appears inaccurate. Provide the payment reference, date and specific error through support. We will compare it with the account record before explaining whether a change is possible.

Cookies can preserve your session while you move between the Legal page, support and the cashier path. They may also help us recognise the authenticated account route. Clearing browser cookies can sign you out or trigger phone verification again when you return.

Contact us through the authenticated account support path and describe the restriction without sharing your password or wallet code. Include the phone-verification status and the message shown to you. We will explain the relevant Legal condition and whether another account step is available.

Send a policy suggestion or correction request through account support and name the exact section or wording involved. We record the request against the verified profile, assess the proposed change and explain the outcome. Policy access remains subject to local law and the current notice.